Work Requests
Recent Changes to USF Work Order System
USF's work order system recently switched from FAMIS to Maintenance Connection. Read
this page for details on the new system and processes.
Open FAMIS work orders will migrate to Maintenance Connection. Requestors can refer
to the "Check Work Order Status" section of the instructional materials to track requests
in the new system.
Emergency Requests
Facilities emergencies involving life safety, major building impacts, significant property damage, or building-wide utility failures should be reported immediately by contacting 727) 873-4135 (During normal business hours); (727) 873-4444 (After Hours).
For medical emergencies, contact 911.
Service Request Options
Please review the different types of service requests listed on this page and select the option that best fits your needs.
Faculty & Staff Maintenance Requests
Only USF employees may submit a Work Request.
New to Maintenance Connection?
Watch these short videos before submitting your first work order:
Housing and Residential Requests
Students residing in University Student Housing must continue to submit Work Requests
to the Housing Office or the RA on duty. Requests submitted directly to Facilities
Services by on-campus residents will be denied and the student will be referred to
Residential Education and Housing staff.
University Key Requests
A key request is required if keys need to be issued by the Key Shop. This request must be completed by a Department Head or Program Coordinator only.
Building Access
A USF ID Card is required to access buildings and rooms with electronic card readers at USF St. Petersburg and is managed by Campus Computing.
Campus Computing
If you need assistance with the campus phone system, internet access, or other technology issues, contact the Campus Computing Help Desk which provides technology support to students, faculty, staff, and guests at the USF St. Petersburg campus.
Event Hosting
Thinking of hosting an event in Downtown St. Petersburg? Consider our beautiful USF St. Petersburg campus! There are outdoor spaces and other facilities available for rent at USF St. Petersburg. Visit the USC website for further details.
Facilities Work Request Timelines
Routine
Requests include general maintenance and non-emergency repairs that do not impact the immediate safety or operation of a building. These requests are prioritized based on operational needs and are typically completed within a reasonable timeframe.
Examples include:
- Burned-out light bulbs
- Minor plumbing repairs
- Ceiling tile replacement
- Painting or cosmetic repairs
- General maintenance requests
Same Day
Requests involve issues that significantly impact university operations or affect the functionality of a building. While these requests do not require an immediate emergency response, they are prioritized for prompt attention.
Examples include:
- Inoperable door hardware
- Loose handrails
- HVAC issues affecting occupied spaces
- Water leaks requiring prompt attention
- Damaged stair treads or trip hazards
Emergency
For life-threatening emergencies, call 911 immediately.
Requests involve conditions that pose an immediate risk to health or safety, significantly impact building operations, or could result in substantial property damage. These requests receive immediate attention.
Examples include:
- Building-wide power outages
- Major flooding or active water intrusion
- Fire or life safety system failures
- Gas leaks
- Other conditions requiring an immediate response