Clients Rights and Responsibility
To make your counseling experience as positive and professional as possible, we have outlined the counseling process and your rights and responsibilities as a client of the Wellness Center. Please take a few minutes to review this document. Please discuss any concerns you may have regarding this document with any Wellness Center staff member.
Information shared with your provider will not be disclosed to anyone outside the Center’s professional staff without your written permission as required by Florida law. Exceptions to this standard of confidentiality exist if (1) you disclose you are an imminent danger to yourself or someone else (2) if you report any suspected or actual abuse of a minor, persons over the age of 60 or persons with developmental disabilities, or (3) if a court of law were to subpoena this information. Under these circumstances we have a legal obligation to share with relevant authorities the pertinent information you tell your provider.
In order to ensure excellent clinical care, your counselor may seek consultation with other professionals as needed. Your confidentiality will be protected by limiting the identifying information which is disclosed.
At times, demand for services may become very high, relative to the resources available. If this occurs and we anticipate a delay in service provision, your name may be placed on a waiting list until a provider becomes available. You will be informed immediately once you are able to schedule an appointment. Furthermore, our model of care includes a process by which your initial appointment may not be with the provider you see on an on-going basis. If you are assigned to a different provider, you will be informed promptly and you will be able to schedule a follow-up with that individual
Your counselor will convey respect by keeping appointments or notifying you if changes need to be made, minimizing changes in scheduling, avoiding interruptions during counseling sessions, and answering your questions about the nature of counseling.
To provide you with the highest quality care, your counselor may discuss other treatment options with you, including referring you to community organizations that may better serve your needs.
Any questions or concerns regarding your treatment should be discussed with your counselor. If the issue is not satisfactorily resolved, you may contact the Center’s Assistant Director or the Director at 873-4422.