About Us
FAQ
Find answers to some of our most frequently asked questions.
General Wellness Center Questions & Answers
Do I have to pay to be seen?
The Wellness Center is free to see any provider! You pay a health fee as part of your tuition, which acts as your co-pay when seeing a provider, either counseling or health. Specialty services like nutrition and psychiatry do have fees so make sure you ask about those when making an appointment. We also charge for no-shows.
The only medical services you are responsible for paying are for lab work, testing, blood draws, and other minor services. This can be charged to your insurance; we also offer discounted rates for lab work. MAKE SURE YOU UNDERSTAND YOUR INSURANCE COVERAGE. Payments are always your responsibility; ignorance of your insurance coverage is not an excuse. If you do not have insurance, you are responsible for payment for all services and fees incurred. Charges can be sent to your Oasis account.
I have a question for the Wellness Center staff for a class paper or the Crow's Nest. Who do I ask?
See our media requests page for full details.
Can I bring my support animal to my appointment?
Only service animals are allowed in the Wellness Center. Service animals in training and fully trained service animals can be brought in if they help you with specific duties that are for a documented disability. You will be asked at your first appointment if there are any accommodations you may need. Please let the front desk know so they can note your needs in your chart. Therapy animals, emotional support animals, or any other kind of animal is not allowed and you will be asked to return your animal to your home before you can be seen.
Student Health Services
What medical services are provided?
We offer a variety of healthcare services, including women's and men's health, contraception, treatment of minor illnesses and injuries, flu shots and immunizations, chronic disease management, nutrition services, sports physicals, prescriptions, PrEP, STI/STD testing, and specialty care referrals. Students also have access to online appointment scheduling, electronic health records, and a secure patient portal.
How do I make appointments?
Students may schedule appointments once they have completed USF Orientation. Appointments may be scheduled by calling 727-873-4422 (Option 1), visiting SHWC Online Inquiry/Request Form, or in person at the Wellness Center front desk. Same-day appointments are available based on clinical urgency.
What is covered by the Student Health Fee?
The student health fee, which is part of your tuition, helps support our services, keeping fees for general consultations and specialty care affordable. The health fee also provides access to the Counseling Center, campus health education, and emotional health resources. Note: The student health fee is not an insurance plan and does not cover services received outside of the Student Health & Wellness Center.
What are the costs for medical services?
General medical consultations are included with the student health fee at no additional cost. Fees are minimal. Costs may be billed to your insurance provider or charged your student account. Self-pay rates are listed under “Fees” on the SHWC website: Fees & Insurance | Student Health Services
Are students required to have health insurance?
Most students are not required to carry health insurance. However, students enrolled in certain programs, such as nursing or those with international student status, may be required to provide proof of coverage.
Does USF provide help with finding an insurance plan?
Yes. Student Health partners with non profit USF Health Insurance Navigators and Family Healthcare Foundation to offer enrollment assistance in the Federal Exchange and local coverage options. Visit usf.edu/GetCovered or call (877) 813-9115.
Do you take my insurance?
We accept over 100 insurance plans. Contact Student Health Services to find out if your plan is included. NOTE: It is your responsibility to know what your insurance policy covers. If you accrue a charge that is not covered by your plan, it is your responsibility to pay that charge.
USF Student Health Services
Insurance Office
4202 E. Fowler Ave. SHS100
Tampa, FL 33620-6750
813-974-5407
813-974-8910 (FAX)
Email
Feed-A-Bull Food Pantry
Who can use the Feed-A-Bull Food Pantry and how often can I visit?
Feed-A-Bull is available to all currently enrolled USF students. Students may visit the pantry once per week, with no limit on the number of visits throughout the semester. The pantry operates as a market-style space where students can select food items that best meet their needs.
What items are available in the pantry?
The pantry offers a variety of non-perishable food items, which may include canned vegetables, fruits, soups, beans, pasta, rice, cereal, snacks, and other shelf-stable essentials. Hygiene products may also be available. Inventory varies based on donations and student needs.
Where is the St. Pete Feed-A-Bull Food Pantry located?
The pantry is located in Peter Rudy Wallace (PRW) 106, in the courtyard across from the University Student Center (USC), at 599 2nd Street South, St. Petersburg, FL 33701.
What are the pantry's hours of operation?
Operating hours may vary by semester, so students should check the Feed-A-Bull website for the most current schedule here.
Counseling Services
What Counseling services do you provide?
Counseling services offered by the Wellness Center include:
- Individual and group counseling
- Psychiatric services
- Consultations for students, faculty/staff, and parents
- Crisis intervention and referral services
The following services are NOT provided by the Wellness Center and will require referrals to community resources:
- Medical detox for substance dependence
- Documentation for emotional support animals
- Drug testing
- Medical stabilization for severe eating disorder concerns
- Formal psychological assessment (ADHD testing, learning disability testing)
- Psychological evaluation for the purpose of employment clearance
- Psychological evaluation for academic and disciplinary matters
- University mandated evaluation and/or treatment
- Services to fulfill students’ court-mandate assessment or treatment requirements
- Custody evaluations
Please see our Scope of Services Statement for more information.
How many counseling sessions do I get?
There are no strict limits but we operate under a brief treatment model and will make recommendations as appropriate for additional or specialized care. Group counseling sessions are unlimited.
What if I have an urgent mental concern?
Counseling appointments are typically scheduled. However for urgent matters, providers
may be available for same day services. Students who walk in will be asked to fill
out paperwork, which will then be reviewed by providers to determine how best to proceed.
Students also have access to TimelyCare, which has a TalkNow feature getting you connected
to a virtual counselor within 10 minutes. To access it you need to download the app
and register first, which can be done here
Health Promotion
What is health promotion?
Health promotion is the process of empowering individuals through education and skill building to take greater control of their health and well-being. At USF St. Petersburg, Health Promotion advances the university’s mission by fostering student success and cultivating a healthy campus community through theory-driven, research-informed, and evidence-based programs and initiatives.
What topics do you provide education on?
Health Promotion addresses a wide range of wellness topics designed to support student health and success. Our programs and resources include education on sexual health and safer sex practices, alcohol and other drug prevention, tobacco and nicotine cessation, stress management, sleep health, nutrition, body image, and many other areas that contribute to overall well-being.
How do I order a Safer Sex Supply Bulk Pack?
For RAs and student leaders looking for bulk packs of safer sex supplies to distribute to residents and organization members, please use the RA Sexual Health Pack link (can be found here). You will get an email in 5-10 business days with instructions for pickup. Limited to one per month, as supply allows.
What are upcoming Wellness Center events?
Check out our upcoming programs and events on Bullsconnect! Link here
Can I request a Wellness Center program or presentation?
Yes! Fill out our “Request Outreach” form and our team will respond back within 5-10 days.
How do I join HEAT?
HEAT recruitment occurs in the spring semester. Apply using the links posted on the Wellness Center Instagram. Instagram us @usfspwellness If you have any other questions, send an email to the Coordinator of Health Promotion.