About Us

FAQ

Find answers to some of our most frequently asked questions.

Do I have to pay to be seen?

The Wellness Center is free! You pay a health fee as part of your tuition, which acts as your co-pay when seeing a provider, either counseling or health. The only services you are responsible for paying are for lab work, testing, blood draws, and other minor services. This can be charged to your insurance; we also offer discounted rates for lab work. MAKE SURE YOU UNDERSTAND YOUR INSURANCE COVERAGE. Payments are always your responsibility; ignorance of your insurance coverage is not an excuse. If you do not have insurance, you are responsible for payment for all services and fees incurred. Charges can be sent to your Oasis account!

Do I need an appointment to be seen?

Appointments are preferred; however, if there is an urgent medical issue, we do allow for walk-ins on a case-by-case basis.

How long should I plan for my appointment?

Give yourself at least 1 hour. Even if your concern is minor, allow 1 hour for your appointment. We cannot provide excuses for missed classes.

Can I come in for over-the-counter medications, pads/tampons, bandaids, ace wraps or crutches?

We cannot give out medications (Tylenol, Advil, etc. included), band-aids, ace wraps, or crutches unless first seen by the provider. There is a nearby CVS, Publix, and other locations that you can easily visit to purchase these types of supplies including pads/tampons.

Can I bring someone into the exam room with me?

No. Due to HIPPA confidentiality laws, we do not allow other people in the room during your appointment. You also cannot bring your children and leave them in the waiting room or take them with you to your appointment.

Do you take my insurance?

We accept over 100 insurance plans. Contact Student Health Services to find out if your plan is included. NOTE: It is your responsibility to know what your insurance policy covers. If you accrue a charge that is not covered by your plan, it is your responsibility to pay that charge.

USF Student Health Services
Insurance Office
4202 E. Fowler Ave. SHS100
Tampa, FL 33620-6750
813-974-5407
813-974-8910 (FAX)
Email

What psychological services do you provide?

Psychological services offered by the Wellness Center include:

  • Individual, couples, and group counseling
  • Psychiatric services
  • Select psychological testing
  • Consultations for students, faculty/staff, and parents
  • Victim assistance program
  • Crisis intervention and referral services

The following services are NOT provided by the Wellness Center and will require referrals to community resources:

  • Medical detox for substance dependence
  • Documentation for emotional support animals
  • Drug testing
  • Medical stabilization for severe eating disorder concerns
  • Formal psychological assessment (ADHD testing, learning disability testing)
  • Psychological evaluation for the purpose of employment clearance
  • Psychological evaluation for academic and disciplinary matters
  • University mandated evaluation and/or treatment
  • Services to fulfill students’ court-mandate assessment or treatment requirements
  • Custody evaluations

Please see our Scope of Services Statement for more information.

How many counseling sessions do I get?

There are no strict limits but we operate under a brief treatment model and will make recommendations as appropriate for additional or specialized care. Group counseling sessions are unlimited. 

What if I have an urgent mental or physical health concern?

Counseling and Health appointments are typically scheduled. However for urgent matters, providers may be available for same day services. Students who walk in will be asked to fill out paperwork, which will then be reviewed by providers to determine how best to proceed.

What constitutes an "urgent" health concern?

If you have symptoms or signs of illness that have appeared within the last 24-48 hours, that is considered urgent. If you have a sudden event occur that has impacted your ability to think clearly or has emotionally affected you, that is also considered urgent. If you feel your concerns are urgent, you can complete a screening at the office to determine recommendations for appointments and/or services. Same day service can often be accommodated but not guaranteed.

Not considered urgent:

  • You have had symptoms for more than 2 weeks.
  • An event occurred more than a month ago.
  • You have a class so you need to be seen as soon as possible so that you’re not late.

Do you prescribe controlled substances?

It is the general policy of the Wellness Center that controlled substances (stimulants, benzodiazepines) will not be prescribed to students, unless supported by appropriate documentation and psychiatrist approval.

Are there jobs for USF St. Petersburg students at the Wellness Center?

We do not offer volunteer positions for USF St. Petersburg students. We currently offer one Federal Work Study position per academic year. Once applications open, we will market the position for interested students.

I have a question for the Wellness Center staff for a class paper or the Crow's Nest. Who do I ask?

See our media requests page for full details.  

Can I bring my support animal to my appointment?

Only service animals are allowed in the Wellness Center. Service animals in training and fully trained service animals can be brought in if they help you with specific duties that are for a documented disability. You will be asked at your first appointment if there are any accommodations you may need. Please let the front desk know so they can note your needs in your chart. Therapy animals, emotional support animals, or any other kind of animal is not allowed and you will be asked to return your animal to your home before you can be seen.