Auxiliary Services

ParkMobile FAQs

What is ParkMobile?

ParkMobile is a mobile parking app that revolutionizes traditional parking standards and systems. Available in more than 3,000 locations across the US, the parking solution makes it easy for users to find metered parking spaces and conveniently pay for parking from their smartphones.

How do I set up my account with ParkMobile?

You can visit the ParkMobile website, Download the mobile app, or call the toll-free number on the green ParkMobile sign (1-866-727-5312) to register for a ParkMobile account; you will need your license plate number and a method of payment. Note: Parking Services only accepts MasterCard, Visa or Discover.

Key in your zone number located on the sign. Note: this number is different for every parking lot. You can add your frequently used zones as "Favorite Zones" in your ParkMobile account.

You can select an option to have ParkMobile send a text message reminder 15 minutes prior to the expiration of your parking transaction.

What are the advantages of ParkMobile Pay by Cell?

  • ParkMobile provides a touchless mobile payment service, including help support.
  • Pay for hourly or daily parking via a smart phone app, toll free number, or the web.
  • No need to stop at a pay station.
  • No need to go back and display your payment receipt, as the parking attendant or enforcement officer can quickly verify when a motorist has already paid by checking the license plate number the motorist has entered into the app.
  • No credit card necessary after you complete your account set up.
  • No coins/cash needed.
  • ParkMobile can send reminders by text message so you can extend your parking time from your cell phone.
  • Use your account wherever ParkMobile Pay by Cell service is offered.

I don't have a smartphone. How can I start a parking transaction?

Call the toll-free number posted on the green ParkMobile sign (1-866-727-5312), or you can pay at the machine with your credit card.

Where can I park and use pay by cell?

Green parking spaces in designated parking lots on campus. Check the map for Parking locations, and look for the green ParkMobile signs.

ParkMobile logo

Can I reserve a space or pre-pay for parking using ParkMobile?

No. All transactions are real-time. You should be parked in the space before you begin your parking transaction.

How long can I park in the ParkMobile zone?

Parking is permitted from time of payment through 11:59 p.m. on the day of purchase.

Can I move from zone to zone?

No. Your parking transaction is for a specific ParkMobile zone. If you move to another zone, you will have to pay again.

How does the parking officer know I've paid?

With ParkMobile, the USF enforcement officer can quickly verify when a motorist has already paid by checking the license plate number the motorist has entered into the app.

What happens if I receive a parking citation when using ParkMobile?

Review your ParkMobile receipt to ensure the license plate and time for which you paid matches your license plate and is within the time indicated on your citation. If you paid for the wrong plate number or if your time was expired, you may pay the citation online, or you may follow the instructions on the back of the citation to file an appeal online. If the license plate and time paid match the information on the citation, provide your citation number and a copy of the ParkMobile receipt to the parking office via email to usfsp-parking@usf.edu, or in person at our parking office.

How much does it cost to pay for parking by phone?

The parking rate is $5.00 for all day (tax included). All transactions are charged a $0.35 convenience fee.

How much does it cost to receive a reminder text?

There is no additional charge for the service (unless your cell provider charges for text messages); however, you will be charged a $0.35 convenience fee if you choose to pay to extend your parking transaction.

Do I get a receipt?

You can go online to your ParkMobile personal page anytime to make changes to your account, review parking charges, print parking transactions and receipts, or export data to another format.

Can I get a refund?

ParkMobile does not issue refunds for parking transactions. Parking Services cannot issue refunds for ParkMobile transactions.

Is it safe to do a credit card transaction on a cellular phone like this?

Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a phone transaction.