The office of Student Outreach and Support is open Monday through Friday from 8 a.m. to 5 p.m.

To speak to a member of our staff, please contact us via phone or email:

Phone: 727-873-4278



Piano Man Building, 101
701 3rd Street South
St. Petersburg, FL 33701

Campus Map

Support, Outreach and Care Action Team (SOCAT)

The Support, Outreach, and Care Action Team (SOCAT) is the USF St. Petersburg campus Behavioral Intervention Team and serves as an administrative, interdisciplinary team that assesses referrals, collaborates with the SOS care coordination team to develops support plans, and monitors red flag behaviors and concerning trends across the campus community.

SOCAT is tasked with the following responsibilities:

  • Coordinating the University of South Florida Saint Petersburg’s response to distressing, disruptive, or potentially harmful student situations.
  • Collaborating with the SOS team and other campus partners to develop specific strategies to manage distressing, disruptive, or potentially harmful behavior by students with regard to the safety and rights of others.
  • Minimizing the impact of disruptive behavior on the community.
  • Making recommendations to University officials on appropriate action regarding distressing students consistent with University policies and procedures. These recommendations might be requiring appointments with the Office of Student
  • Outreach and Support, placing a Health and Wellness Hold on the student account, involuntary withdrawing the student from the current semester, and/or mandating a psychological assessment.
  • Sharing educational need-to-know information that might be departmental specific experiences surrounding the student identified as in-need-of-support.


The Support, Outreach and Care Action Team (SOCAT) is concerned with the wellbeing of all students and is committed to creating an environment that is safe for learning and development.


Members of USF St. Petersburg SOCAT seek to proactively enhance the well-being and safety of students by:

Providing a centralized reporting process for staff, faculty, family, peers, and community partner who identify a student in need of support.
Recognizing students in distress that poses a danger to self, others, or campus life.
Collaborates with the SOS care coordination team to ensure students are connected with appropriate resources.
Collaboratively shares information regarding students’ in-need of support.

FERPA & Privacy

Student Outreach and Support staff are not counselors. Case management, although supportive and personal, is not the same as psychotherapy; therefore, confidentiality guidelines that apply to medical or professional counseling situations are different for case management.

Student Outreach and Support operates within the confidentiality rules outlined in the Family Educational Rights and Privacy Act (FERPA). This means that without a FERPA release provided by the student, Student Outreach and Support staff cannot share educational records with a parent, or anyone outside of the University, unless there is concern for the health and safety of the student. Within the rules of FERPA, Student Outreach and Support staff can share information with college officials on a need-to-know basis. When sharing information with other staff or faculty, Student Outreach and Support will only share information that is vitally important and always works to respect a student’s privacy by discussing what will be share with the student beforehand.

Many University employees do not realize that FERPA does allow them to disclose information about students when there is an educational need to know. This means that if a University employee is concerned about a student, they are allowed to share information with the Office of Student Outreach and Support in order to coordinate assessment and support for the student.

Read more about FERPA, and review the full policy