Help Desk

User Guides



  • Scantron Operating Instructions (.pdf)
  • Virtual Computer Lab
    Instructions on how to install and access the USF St. Petersburg Virtual Computer Lab on your personal computer.
  • Install Guide for the USF St. Petersburg VPN Client
    Instructions on how to install the USF St. Petersburg VPN client on your personal computer
  • USF Software Catalog
    Faculty, staff, and students can access certain site licensed applications from the USF IT website for their USF owned computers and for their personal computers. Available software packages include Adobe Pro, Creative Cloud and SPSS.
  • Office 365 Personal Download
    Microsoft Office 2016 is available free to faculty, staff and students of the University of South Florida System.
  • Qualtrics Survey Tool
    Qualtrics is a dynamic online survey development suite which is available to faculty, staff, and students, offering data collection, aggregation, and analysis tools that facilitate research in multiple disciplines. With the additional ability to poll beyond the USF community, surveys can have a broad range of participants.
  • Access the USF Application Gateway
    This link will take you to the instructions and login page for the USF Application Gateway. Here you will find many USF licensed applications that you can run virtually on your personal computer.
  • Duo Authentication
    USF is implementing an additional layer of security for access to the GEMS, FAST and GEMS Self Service business applications. This new layer is DUO, a Two-Factor Authentication (TFA) method which is easy to use and can be setup in a few minutes. Two-Factor Authentication has become an industry standard practice to help combat unauthorized access to critical business systems and data. USF is implementing this authentication method to help provide a safe and secure computing environment for all of its employees.
  • LinkedIn Learning
    USF has partnered with LinkedIn Learning which provides an extensive library available FREE of charge to active students, faculty and staff.


  • USF Listserv
    The USF LISTSERV is industry standard list management software that allows you to maintain email lists used for your department, college, project, or any other activity requiring email communication. You can add and remove subscribers, and maintain the list and settings to best meet your needs.
  • Save attachments to Google Drive
  • Using Google Drive