For Employees

Phones and Voicemail

PHONE PURCHASES, MOVES, AND SERVICE REQUESTS

Communication devices, such as phones and fax ATAs, are managed by Campus Computing. Service requests for communication devices require a Communication Services Request Form (CSRF) to be submitted by an Accountable Officer. Common communication service requests include; name changes on the main line, voice mail box deletions, phone repairs, and speed dial additions and changes.

  • All new phones come with a 1-year warranty
  • New communication devices will be assigned a unique phone number (unless replacing an existing device)
  • Device locations are registered with Pinellas County 911 Services (all device purchases and moves require the submission of a completed Communication Services Request Form to ensure the 911 location database is accurate)

Communication Service Request Form

Communication Service Request Information

WHAT IS THIS FORM USED FOR?

To request communication services for phones, voicemail, and faxing. Use this form to purchase, move, and/or personalize communication devices. Communication devices consist of Cisco IP phones, Cisco IP conference phones, and Cisco ATA devices (required for faxing).

HOW DO I SUBMIT THIS FORM?

The preferred method of submitting this form is attaching it to a new service request. If you are unable to scan and submit this form electronically, please send it to the Campus Computing Help Desk in BAY 226. Please submit one form per communication service request.

HOW DO I KNOW THAT THE FORM HAS BEEN RECEIVED?

You will receive an automated message from our incident management system with a unique incident number. You can use this incident number to track the status of your service request.

HOW WILL I KNOW WHEN MY REQUEST HAS BEEN COMPLETED?

You will receive a message from our incident management system that the request(s) have been completed or will be available on the date requested. Do NOT move any communication devices (phones or ATAs) prior to receiving an approval to do so.

I’VE SUBMITTED THE COMMUNICATION SERVICES REQUEST FORM. WHEN CAN I MOVE MY COMMUNICATION DEVICE?

Your incident will be updated and you will be notified via email. You CANNOT move any communication devices (phones or ATAs) until you receive a written approval from a member of Campus Computing. The automated message that an incident has been “opened on your behalf” does not constitute approval to move your device(s).

WHY IS THIS FORM NECESSARY?

This form helps Campus Computing ensure that if 911 is dialed on your phone that emergency services will be able to locate you. All communication devices are registered with Pinellas County 911 services. In the event of an emergency, 911 calls will provide emergency services with the location from which the call has been placed. This information is required for all new purchases and moves.

 911 LOCATION SERVICES

All phones and communication devices are registered with Pinellas County 911 services. In the event of an emergency, the location of the phone is available to rescue and emergency services. It is critical that ALL new phones are registered with 911 Services and that phones are not moved without the express consent of Campus Computing. To request permission to move a communication device, please have your Accountable Officer complete the Communication Service Request Form. Devices are not permitted to be moved until consent is given by Campus Computing.


PHONE ACCESSORIES

If you are looking for a compatible headset for your Cisco IP Phone, visit the Poly website (formerly Plantronics.)

VOICEMAIL

To begin using the telephone voicemail system, users need to enroll as a subscriber, which is done by phone. During enrollment, users must record and provide information about themselves. This enrollment process can be done by calling the voicemail system on campus or from a remote location.

After subscribing, users will be able to access our voicemail system to check or send messages and to modify a variety of voicemail features and options.

Voicemail Quick Reference Guide

Voicemail Instructions


DIALING INSTRUCTIONS AND CALLING AREA

To dial an outside number, it is necessary to dial 9 as a prefix to the number (except when dialing 911). Omit the 1 prefix on 800 and other 11 digit numbers. All USF campuses can be dialed using their digit (internal) extension.

CAMPUS EXTENSIONS

USF St. Petersburg
Internal Extension – 3-XXXX
Locatl Calling – 9, (727) 873-XXXX

USF Tampa
Internal Extension – 4-XXXX
Locatl Calling – 9, (813) 974-XXXX

USF Sarasota-Manatee
Internal Extension – 2-4XXX
Locatl Calling – 9, (941) 359-4XXX

LOCAL AREA CALLS (FREE)

Calls made to the local calling area are free. The local calling area expands from about Pasco County south to Sarasota County. This free calling area encompasses the entire Tampa Market Area and all USF campus locations — Tampa, area code 813; St. Petersburg, area code 727; Lakeland, area code 863; and Sarasota/Bradenton, area code 941.

LONG DISTANCE CALLS

Long distance calling is a feature available to select employees and may require a monthly plan. Requests for long distance calling capability require a Communication Services Request Form submitted by an Accountable Officer.

INTERNATIONAL CALLS

International calls require an international phone card. Departments and colleges must purchase a calling card from an outside vendor in order to place international calls.